Privacy Policy

 

Privacy Policy of Komehyo Holdings Group Companies

The Komehyo Holdings Group Companies (hereinafter referred to as "the Company") are committed to handling personal information provided by our customers and other stakeholders in a precise, sincere manner and conducting highly transparent corporate activities in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act").

In this Privacy Policy, "Komehyo Holdings Group Companies" refers to the companies listed in the "List of Komehyo Holdings Group Companies." The meanings of other terms used in this Privacy Policy shall be in accordance with the definitions provided in the Personal Information Protection Act. Additionally, "personal information" in this Privacy Policy refers to information that can identify a specific individual or information that includes an individual identification code. "Personal-related information" refers to information about a living individual that does not fall under the category of personal information.

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Article 1: Items of Personal Information Collected

The Company collects the following personal information:

1. Identity Verification Information

   • Name, address, postal code, gender, date of birth, phone number, email address, account ID and passwords, social media account information, and public identification documents such as driver's licenses or residence certificates.

2. Transaction Information

   • Information regarding transaction details and purchase history.

3. Payment Information

   • Information regarding bank accounts, payment methods, and other related details.

4. Information Obtained Through Service Usage

   • Cookie IDs, device information, location data, browsing history, access logs, IP addresses, browser information, language settings, and other service usage details (excluding optional entries clearly marked as such on application forms).

5. Other Information

   • Information related to inquiries, opinions, and communications with the Company.

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Article 2: Purposes of Use of Personal Information

The Company acquires and uses collected personal information within the scope of the following purposes (hereinafter referred to as the "Purposes of Use"):

1. Personal Information Related to Customers

   1. To record transactions in compliance with the Act on the Control of Secondhand Articles.
   2. To register and verify identities for the use of our services and to manage customers.
   3. To deliver products or services and provide after-sales services.
   4. To invoice for products or services.
   5. To prevent and respond to fraudulent activities.
   6. To maintain and manage the Company’s services.
   7. To research and analyze marketing data and plan and implement marketing strategies.
   8. To provide, solicit, and advertise products and services based on customers' interests and behaviors.
   9. To conduct campaigns, prize competitions, and surveys.
   10. To improve products and services and to plan, research, and develop new products or services.
   11. To respond to inquiries and communicate with customers.
   12. To manage entry and exit to the Company’s facilities.
   13. To provide personal information to third parties as described in this Privacy Policy.
   14. For purposes related to the above.

2. Personal Information Related to Business Partners

   1. To communicate and arrange meetings or negotiations with business partners.
   2. To execute and fulfill various agreements with business partners.
   3. To prevent and respond to fraudulent activities.
   4. To maintain and manage the Company’s services.
   5. To research and analyze marketing data and plan and implement marketing strategies.
   6. To improve products and services and plan, research, and develop new products or services.
   7. To manage entry and exit to the Company’s facilities.
   8. To provide personal information to third parties as described in this Privacy Policy.
   9. For purposes related to the above.

3. Personal Information Related to Job Applicants

   1. To provide information regarding the Company’s recruitment process.
   2. To evaluate and contact applicants regarding the selection process.
   3. To manage entry and exit to the Company’s facilities.
   4. To provide personal information to third parties as described in this Privacy Policy.
   5. For purposes related to the above.

4. Personal Information Related to Inquiries

   1. To respond to inquiries and provide answers.
   2. For purposes related to the above.

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Article 3: Provision to Third Parties

1. The Company does not provide personal information to third parties except in the following cases:

   1. With the individual’s consent.
   2. As required by laws and regulations.
   3. When necessary to protect life, body, or property and obtaining consent is difficult.
   4. When specifically necessary to promote public health or the sound development of children, and obtaining consent is difficult.
   5. When cooperating with government or local authorities in performing legally prescribed duties, and obtaining consent could impede their performance.
   6. Other cases permitted by law.

2. Notwithstanding the above, anonymized information may be shared with advertising distributors for delivering tailored advertisements or measuring their effectiveness.

3. The Company may transfer personal data to third parties located overseas. For further details, refer to the "Country-Specific Information."

4. The Company ensures appropriate measures are taken when providing personal information to overseas third parties to maintain equivalent levels of protection as required under the Personal Information Protection Act.

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Article 4: Shared Use of Personal Information

1. Items of Personal Information Shared
   • Items listed in Article 1.
2. Purposes of Shared Use
   • The Purposes of Use listed above.
3. Entities Sharing the Information
   • Companies within the Komehyo Holdings Group.
4. Administrator of Shared Use
   • Komehyo Holdings Co., Ltd. (Contact details provided below).

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Article 5: Security Measures

The Company implements necessary and appropriate measures to prevent leakage, loss, or damage to personal information.

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For detailed inquiries or to address complaints regarding the handling of personal information, contact:

Address: Barbizon 11, Room 305, 1-20-3 Sendagaya, Shibuya-ku, Tokyo 151-0051
Phone: 03-5843-1237
Email: takaomi.sugie.r@komehyo.co.jp